Feel free to call us at (904) 999-4004 to answer any and all questions you may have about our specific services.
Q: Are your services available to my loved one if they are already in a nursing home or assisted living facilities?
A: Royal Home Companion provides in-home care services to people in assisted living communities as an alternative to moving to a skilled nursing facility. These unique services offered to residents are being used frequently, because they allow someone who has already left one home behind to have more independence, autonomy and a higher level of care, without having to move again.
Royal Home Companion works with each assisted living facility to ensure our agency follows the facilities’ rules and regulations to ensure a positive experience for everyone. We work closely with many facilities throughout Jacksonville and Ponte Vedra area.
Q: What makes Royal Home Companion Different from other home care companies?
A: We believe our ability to serve is directly related to the high degree of quality service we offer; the professionalism, expertise, and experience of our people; and our philosophy of close, personal attention to our clients. We are accredited and A+ rated by the Better Business Bureau and we are always striving to exceed expectations.
Q: Are your caregivers screened?
A: We conduct:
Both a state and nationwide background check
A state licensure check (CNA/HHA/RN/LPN)
OIG checks
DMV checks
Automobile insurance verification
Prior employment history checks
And most importantly, a detailed interview to ensure employees demonstrate an understanding and appreciation of our core values.
Q: Are your home care services covered through Medicare, Medicaid or private insurance?
A: We do except private insurance or private pay.
Q: Do you require a minimum number of hours or days a week for your service?
A: We do require a minimum of Four hours per visit but not a minimum number of visits per week.
Q: How much does the service cost?
A: A: Services are billed hourly and rates are based on the level of care required and the duration of care. For current rates, please call us at (904) 999-4004.
Q: What sort of services do you provide?
A: We provide a wide range of services. Our services are broken down by both the level of care required and the duration of each visit.
Private Duty Nursing Care – Provided by an RN or LPN under the orders of a physician, these services are billed at an hourly rate for long hour (usually between 8 and 24 hours a day) nursing care in the home. These services require both physician orders and prior approval from an insurance carrier. Private duty nursing is an option for people of all ages (infants, children and adults) with complex medical needs such as tracheostomy and ventilator care, feeding tubes, nebulizer treatments and TPN.
Skilled Nursing Visits – Provided by an RN or LPN, these services are usually billed at a flat per-visit rate and are usually less than 2 hours.
Post-Surgical Care – Provided by an RN, LPN, or home health aide, depending on the doctor’s orders, our post-surgical care can help make your recovery at home go smoothly.
Home Health Aide – Provided by a certified home health aide, these services can be as little as one hour per visit or up to 24 hours per day, and are billed by the hour. Home health aides provide personal care, meal preparation, companionship and light housekeeping.
Live-in Care – Live-in care is provided by a certified home health aide who resides with the client for an extended period of time.
Memory Care – Memory care services are provided by a certified home health aide who has completed a memory care training program.
Comfort Care – Comfort care is provided by a certified home health aide who has completed a hospice care training program.
Housekeeping Services – Cleaning services are provided by a home health aide on a weekly, bi-weekly or monthly basis.
Transportation Services – Transportation is provided by a home health aide door-to-door for doctors’ appointments, hair appointments, social gatherings, or any other reason.
Courier Services – Errands for you are provided by a home health aide, including grocery shopping, making deliveries, picking up prescriptions, or any other requests.
Q: How do I know if my loved one needs care?
A: 10 signs it’s time to consider in-home care for your loved one:
Isolation
Health decline and frailty
Accidents, falls or injuries
Messy house – spoiled food in the refrigerator
Poor hygiene
Not eating well
Unpaid bills
Lapse of home maintenance
Forgetting medication
Driving accidents
We offer a free in-home consultation to assist families and prospective clients with determining what level of care and what frequency of care they need. We also have a registered nurse conduct an assessment to develop a personalized care plan to meet the client’s and family’s goals prior to the start of care.
Q: In what areas are your services available?
A: We are a licensed Nurse Registry in good standing by the Florida State Health Department to service Duval, St. Johns, Clay, Baker, Volusia, Flagler, and Nassau county. We provide home care services primarily in Duval and St. Johns county.
Q: After contacting Royal Home Companion, what’s next?
A: After inquiring about our service Royal Home Companion will set a free in-home consultation. Apart of the consultation we also provide a free safety evaluation, helping identify places in the home that could be hazardous to you or your loved one. After we will establish a plan of care followed by a meet and greet between you and one of nursing assistant, insuring a good fit.